Last updated: January 2026
Sarelle Clinic is the data controller for personal data collected through this website and through clinical and booking communications. Contact: [email protected].
We may collect your name, contact details, appointment details, correspondence, and booking and payment information. Where you book a consultation or treatment, we may also collect health information needed to assess suitability and provide safe care. Health information is treated as special category data.
We collect data when you contact us, make a booking, complete consultation forms, attend an appointment, subscribe to updates, or interact with our website. We may also receive data from booking, payment, and analytics providers used to run our services.
We use personal data to respond to enquiries, manage bookings, provide consultations and treatments, handle payments, keep clinical records, and meet legal and professional obligations. The lawful bases typically include performance of a contract, legitimate interests, legal obligation, and, where relevant, consent. For health data, we rely on providing health or social care and managing health systems and services, and on our obligations as a healthcare professional.
We may share information with trusted service providers who help operate our business, such as booking systems, payment processors, email providers, website hosting, and analytics tools. Where a prescription only medicine is required, relevant information may be shared with the independent prescriber to support safe prescribing. We may also share information with insurers or professional advisers where needed. We do not sell your personal data.
We keep personal data only as long as necessary for the purposes above. Clinical records are retained for an appropriate period in line with professional and legal requirements. If you would like more detail about retention, contact us.
You have rights to request access, correction, deletion, restriction, and portability of your personal data, and to object to certain processing. Where processing is based on consent, you can withdraw consent at any time. These rights are not absolute and may be limited where we must keep records for legal or clinical reasons.
We take reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and limit access to authorised persons.
Our website may use cookies or similar technologies for basic functionality and to understand how visitors use the site. Where required, we will request your cookie preferences. You can control cookies through your browser settings.
Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place.
If you have concerns about how your data is handled, please contact us first so we can help. You also have the right to complain to the UK Information Commissioner's Office.
Email [email protected] with any privacy questions or requests.